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Career Shift and Program Fit

What was your job or career before enrolling in the certificate?

Before enrolling in the certificate, I worked at an insurance software company as an Account Manager. My focus was on managing client relationships, ensuring their needs were met, and helping deliver solutions and support. Now, I’m a Senior Business Analyst at Nova Mutual Insurance Company in Jarvis, ON. In this role, I work closely with individuals from various departments to understand what business problems they’re facing. I spend a lot of time gathering and documenting requirements and figuring out the best way to solve those problems. I act as the go-between, helping the business and tech teams work together and come up with the most efficient solutions.

Did the program fit your existing career path?

Yes, absolutely! This program was a great fit for my current role and even future career goals. As a Senior Business Analyst, I spend a lot of time writing clear and structured documentation, and this course really helped me sharpen those skills. It taught me how to present complex information in a way that’s easy to understand, which is helpful when I’m explaining technical requirements or solutions to stakeholders. I also write training guides often, and the tools and techniques I learned have made my writing more user-friendly and accessible for end-users.

What were you hoping to gain from enrolling? Did you gain something different?

I wanted a better foundation in how adults actually learn so I could make my sessions more impactful. But what I didn’t expect was how much I’d reflect on my own learning style, and how that shaped the way I teach (it helped me unlearn a few bad habits, too!).

I felt like I walked away from this certificate with a proficiency in producing polished, audience-focused documents across a variety of formats – from technical reports and project plans to persuasive memos and effective emails."

The Learning Experience and Support

How did you find the courses? Did the flexibility accommodate your work and personal commitments?

I really appreciated the layout of the courses and found the flexibility to be exactly what I needed. I was able to move through the material at my own pace, while still being held accountable through assignment deadlines and scheduled coaching sessions. The four-week structure was ideal for my schedule – it allowed me to stay consistent without feeling overwhelmed. The course content was focused and well-organized, with modules that were easy to access and complete. I especially enjoyed that the video lessons were concise, informative and typically under 15 minutes, which made it easy for me to fit learning into my day, without having to devote large chunks of my time. Overall, the balance between flexibility and the course structure, worked well with my work and personal commitments.

How did you find the instructors? Were they knowledgeable, helpful, responsive, etc?��

My course instructor, , was wonderful. She taught all four of the courses that I took, and she was incredibly knowledgeable, engaging, fair and kind. I found her to be very responsive, respectful and helpful. She was engaging and thoughtful with her words in our coaching sessions and offered relevant feedback when we reviewed some of the work submitted. Her insight was helpful and thought provoking.

What specific skills or knowledge did you gain from the program? Did any courses stand out to you?

I felt like I walked away from this certificate with a proficiency in producing polished, audience-focused documents across a variety of formats – from technical reports and project plans to persuasive memos and effective emails. I feel like I improved my grammar and style and learned to structure complex content for clarity. I found all the courses to be interesting in their own ways; I think my favourite course I took was . I learned how to influence decisions, gain adoption and lead change initiatives, all while preserving my credibility and professionalism.��

What was the overall learning experience like?

��My experience with the Technical Writing Certificate program was great! I enjoyed how flexible it was – I could fit it around both my work and personal life, which made a big difference. The courses were clear and practical, with content that made sense and felt useful and relevant. I appreciated that each module built on the last, using real-life examples and assignments that helped me understand the material well. The program never felt too overwhelming; the workload was manageable, and my instructor was always supportive. Most of all, I noticed a boost in my technical writing skills and my confidence in tackling different kinds of writing. If you’re thinking of improving your professional writing in a way that fits your busy schedule, I’d recommend this program.

I especially enjoyed that the video lessons were concise, informative and typically under 15 minutes, which made it easy for me to fit learning into my day, without having to devote large chunks of my time."

Impact and Future Outlook

How has the certificate progressed, or changed your career? Did it lead to a promotion, new job, or more responsibilities?

��While I haven’t received any promotions or taken on extra responsibilities, the Technical Writing Certificate has changed how I approach my work. I find that I take more time to organize my thoughts and really think things through before writing, instead of rushing to get through a document. It’s helped boost my confidence in my writing and how I communicate ideas. I’m confident that these skills will come in handy for any career moves or opportunities that might come my way in the future.

��How have you applied these new skills or knowledge to your work?

I have most definitely applied my new skills and knowledge to the work that I do. The Technical Writing Certificate has shown me how to elevate the clarity and structure of my documentation, applying audience analysis, visual communications and iterative drafting to produce polished, concise and impactful documentation.

Advice for Career Growth

Do you have any advice for those looking to advance/change their career?

I would say to stay open to new challenges and keep building your skills. Try to work with people outside of your usual circle; it’s a great way to learn and see things from various perspectives. If there are any certifications or courses that make sense for your field of work, go for them – it will help build on your experience. Lastly, it helps to set small, clear goals so you can see your progress over time. Change happens step by step, no need to turn your life upside down for things to change.

Let’s take a moment to celebrate Michaela’s accomplishments, her journey is a testament to the power of continuous learning and determination. Her story demonstrates how our certificates not only strengthen specific skills but also build the confidence needed to navigate career changes and take on new challenges. We’re so proud of her success and are inspired by her commitment to growth!

Inspired by Michaela's story? Take the next step in your own career journey. Explore our certificate programs today and discover how investing in your skills can lead to meaningful professional growth. Explore all our programs here.